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I agreed and over the next half hour the “repair contractor” activated the system six more times.
I still needed to “code & CANCEL” to silence the alarm but no phone work was necessary, except for what followed alarms #7, 8, 9 and 10.
The sales rep told us, and I quote, “They, meaning Linda and Jeffroy, will tell you anything that you want to hear, as they are paid by the number of appointments they get.” The agent looked over our home and our phone system and then told us that he (ADT) could not hook up to the system that we have.
We did not go with ADT because of our phone system.
I called the customer service number 800-689-9554 and they told me that the .00 would be refunded in two (2) weeks to 30 days.
On 11-6-2017 I saw on our bank account where the 99.00 had been held out, although I had been promised that this would not happen.
We decided to cancel our contract knowing we would be paying the fee.
We discussed the things that Linda and My Jeffroy had told us and found them not to be true.
What I sincerely need is our .00 to be put back in our account right now, as I was promised by your reps Linda and her supervisor Philipp Jeffroy whose badge number is 16611. Thank you Charles (Chuck) Morris Phone: 1-573-624-XXXX Reply On my way to school this morning (am) I was sitting at a light at Devil’s Reach and Gordon Blvd., in Woodbridge, VA, when an ADT van blew through the light after ours had already turned green.
The van was on Gordon Blvd headed in the direction of the 95 exit ramp.
Just might want to say something to your employees that if they are driving one of your vans…it speaks for the whole company in the way they behave.
I would not want a job done on time if it put others’ lives in danger.